Frequently asked questions
What are the appointment cancellation policies?
Please call our office at least 24 hours before your appointment, if you are unable to do this you may be charged a no show fee. Your clinician has set aside time to meet with you, and it is important that you attend your appointment.
Directions to Tucker Psychiatric Clinic
If you are travelling to our location via Midlothian Turnpike you will turn onto Boulders Parkway and travel nine tenths (.9) of a mile and see our building on your left at Boulders Lake Drive.
If you are travelling to our location via Jahnke Road you will turn onto Boulders Parkway and travel five tenths (.5) of a mile and see our building on your right at Boulders Lake Drive.
Our reception area is located immediately to your right as you enter the building.
How do I cancel an appointment?
Please call our office at least 24 hours before your appointment, please reschedule your appointment when you call.
What do I do in the event of inclement weather?
If inclement weather causes our office to open on a delay, or be closed for the day, it will be noted on our website and on our phone system.
What insurance carriers do we take?
While we try to keep this list current – it may change.
Aetna
Anthem / Blue Cross Blue Shield
Cigna
Compsych
Healthkeepers
Humana
Medicare
MultiPlan
Optima Commercial
PHCS (Private HealthCare Systems)
United Healthcare – OPTUM – AARP
VHN (Virginia Health Network)
If my insurance changes – What should I do?
Please bring your new insurance card to us, we will need to update your records. If you neglected to bring your new card, please email a copy to:
What are the missed appointment policies?
If you miss your appointment, you will be charged a no show fee depending upon the length of your scheduled appointment. Your clinician has set aside time to meet with you, it is important that you attend your appointment.
What if I need a prescription refill?
It is important that you take your medication as indicated by the doctor, as well as participate in your care by attending appointments with your doctor.
If you need to miss your appointment, your medication may run out before you are able to get to come to your rescheduled appointment. It is critical that you attend your rescheduled appointment. You doctor may be able to extend your prescription until your appointment, this is on a case by case basis.
If you are on a drug that needs to be filled monthly, please call your pharmacy to make sure you do not have medications waiting for you. If you do not have medications at the pharmacy, please contact us at least 5 days before your prescription runs out. Please be aware that if you call us for a prescription refill, it could take up to 5 days to get this done.
Prior authorization for medication – How does it work?
When your doctor prescribes a medication to you, your insurance company may want justification from your doctor on why you need this medication. We are unable to tell which insurance company will want a prior authorization on which medication, which is why we rely on the pharmacies to communicate with us about your prescription.
The process:
You take your prescription to your pharmacy and they contact your insurance company. The insurance company may require a “Prior Authorization” before they will cover the medication. Our office receives these requests via facsimile from your pharmacy. This communication from the pharmacy includes the insurance company name/phone number and any other pertinent information to get the process started. Staff at Tucker Psychiatric Clinic then contact your insurance company and discuss your medication history. Your insurance company may then take some time to decide if they will cover the prescribed medication or want you to try something else. This decision is completely with the insurance company and not with Tucker Psychiatric Clinic.
How do I request medical records?
Records requests can be faxed to 804.320.2050. Please allow a week for these to be completed. The fees for records requests depend upon the number of pages, please see the fee schedule.
Can I record or take pictures?
While recording and taking pictures in our lobby or anywhere on our premises is not prevented by law, it is a common courtesy to refrain from recording or taking pictures.
Is there affiliation with Tucker (Pavilion) hospital?
Tucker Psychiatric Clinic is not affiliated with Tucker Psychiatric Pavilion, and we do not admit to the hospital. If you need to reach them please call: 804.483.0050.